Terms & Conditions

Delivery and Terms and Conditions of Sale

The following terms and conditions of trading apply to all transactions with this company. Should you have any questions on our terms and conditions as detailed below please contact our Customer Service Team on +353-1-832 6509 or sales@onhealthcare.ie (8.30am – 5.00pm weekdays).

Value Added Tax (VAT)

VAT will be charged at the prevailing rate on all applicable products. Our website prices are shown as both excluding VAT (where applicable) and including VAT.

VAT reclaim – Disabled persons – Aids and Appliances

Disabled persons may reclaim VAT paid on certain aids and appliances. The relief is also available in certain circumstances to persons other than disabled persons who purchase such goods for handing over to a particular disabled person. Applications for repayment should be made on Form VAT 61A (PDF, 127KB) – Claim for Refund of Value-Added Tax (VAT) chargeable on aids and appliances for use by Disabled Persons under the Value-Added Tax (Refund of Tax) (No. 15) Order 1981.
Applications for repayment must be submitted within four years from the end of the taxable period to which the claim relates.

Packing, Carriage & Handling Charges

O Neill Healthcare use a courier to deliver our products. A shipping charge + VAT applies to all orders.
All charges above are for delivery to Republic of Ireland. We do not deliver to locations outside the Republic of Ireland.
For larger items where installation, set-up, assessment or training may be required, please contact our Customer Service Team on +353-1-832 6509 or sales@onhealthcare.ie.


All orders for stocked items will normally be delivered within 48 hours of dispatch.


Prices shown are for delivery to Republic of Ireland destinations. We reserve the right to change prices without prior notice at any time. Prices charged will be those in force at the date of the Customer’s order.


For private customers, payment is to be made at the time of purchase by credit or debit card. If you wish to open a credit account with us and are a registered business, local authority or professional healthcare establishment, please contact our Customer Service Team on +353-1-832 6509 or sales@onhealthcare.ie.

Title to Goods

Ownership (title) of the goods only passes to the purchaser on full payment.

Availability of Goods

Goods contained on this website are offered subject to availability. Under normal circumstances all goods on your order will be despatched in full. If, however, an item is out of stock we will advise you on our despatch documentation and endeavour to supply the item as soon as possible. Alternatively, we may supply a near equivalent item or ask you to re-order. If you have any enquiries on the above do not hesitate to contact our Customer Service Team on +353-1-832 6509 or sales@onhealthcare.ie.

Notice of Damage, Defect, Non Delivery, or Incorrect Delivery

If upon receipt, the goods arrive damaged, incomplete, incorrect or there is a shortage against the quantities specified on the delivery note, notification must be made to us within three working days, quoting your customer number and the delivery note number, on +353-1-832 6509 (8.30am – 5.00pm weekdays) or sales@onhealthcare.ie.
Should an expected consignment or part consignment not arrive, notification must be made to us within 10 working days of the invoice date. Any claims made outside this period may not be accepted.

Refused deliveries

We reserve the right to retain the carriage charge paid plus 20% handling charge on all consignments which are refused delivery and returned to us without justification or due to customer error.

Return of Goods

For goods purchased by consumers for their own private use. The Distance Selling Regulations gives customers a 7 day “cooling off” period. During this period you may cancel your order. In this instance, O Neill Healthcare will reimburse you within 30 days for the full costs of the goods ordered. The cooling off period ends seven working days after the day you receive the goods.
Please note: You cannot cancel by telephone, you can cancel an order by e-mailing sales@onhealthcare.ie or by writing to: O Neill Healthcare Limited, Unit 106 Baldoyle Industrial Estate, Dublin 13.
If you have received the goods (or they have been despatched to you) then you have a duty to take “reasonable care” of them so that they may be re-sold as new. If you fail in this duty O Neill Healthcare may pursue a claim against you for the resulting loss in value.
If the goods have been sent or delivered to you then you are responsible for paying for them to be returned with a correct returns authorisation number. If you do not arrange for the goods to be returned then O Neill Healthcare will charge you the full cost of recovering them.
For goods purchased by local authorities, professional healthcare establishments or trade customers for their business. The Company is under no obligation to accept the return of goods due to customer ordering error, surplus to requirements, no longer required, unsuitability etc.
For the company to consider the return of goods in these circumstances, the goods must be in mint re-saleable condition and packaged in their original packaging.
In cases when authorisation to return is agreed, the company will then issue a returns authorisation number, a 20% handling and administration charge (or minimum €10.00 whichever is the greater) of the returns value will be made. However, if the date we receive a request to return exceeds one calendar month from when the goods were despatched we regret return will not be accepted.
No attempt should be made to return any goods without prior authorisation. We do not accept liability for unsolicited returns.
Goods returned to the company in a non-saleable condition as a result of customer usage or neglect will be paid for in full by the Customer.
In the event of a query, contact our Customer Services Team on email to sales@onhealthcare.ie or +353-1-832 6509, 8.30am – 5.00pm weekdays.


The Company is continually seeking to improve the quality and value of its goods and services. Whilst every care is taken to ensure illustrations and descriptions on our website are accurate and informative, we do reserve the right, if appropriate, to change specifications or improve our products.
In the event of any substitute product not being acceptable, we will issue a full credit, providing the goods in question are returned in a new, re-saleable condition and in line with our Return of Goods Policy outlined above.


A standard 12 month guarantee applies to all items, unless otherwise stated to be longer.
Customer Care
For the purposes of internal training we will from time to time monitor and sometimes record customer telephone communications. Confidentiality for our customers is assured at all times.


Should the customer wish to formally complain, they should write to the Customer Service Team. The complaint will be promptly acknowledged and should the complaint not be resolved within five working days the company will provide regular feedback until full resolution.

Force Majeure

The company shall not be liable for any loss or damage caused by circumstances beyond the Company’s control, including but not limited to an act of God, war, terrorism, civil disturbance, governmental restrictions, import or export regulations, industrial disputes and difficulties in obtaining labour or materials.
Should any such event occur, the Company might cancel or suspend any contract without incurring liability for any loss or damage caused.